Contact Us

Whether you have a question about a casino we've reviewed, want to flag something we may have missed, or simply need help making sense of a bonus offer, this is the right place to start. The team behind Online Casino List is committed to giving US players straight, independent information — and that commitment extends to how we handle reader enquiries.

What You Can Reach Us About

We welcome messages on any of the following topics:

• Casino reviews and ratings — If you believe our assessment of a site is inaccurate or out of date, tell us. We take factual challenges seriously and will revisit our research where needed.
• Bonus terms and conditions — Wagering requirements, expiry dates and game restrictions can change without notice. If a deal looks different from what we've published, let us know so we can verify and update it.
• Payment and withdrawal questions — We cover methods such as ACH bank transfer, debit cards, digital wallets, crypto and online cash transfer services. If you have a specific question about banking at one of the sites we list, we'll do our best to point you in the right direction.
• Responsible gambling concerns — If gambling is causing you or someone you know distress, please visit our responsible gambling page for tools, self-exclusion guidance and links to national support services. For urgent help, the National Problem Gambling Helpline is available 24/7 at 1-800-522-4700.
• Editorial or partnership enquiries — For press, corrections or commercial questions, please make that clear in your message so we can route it to the right person.

How We Handle Your Message

Every message we receive is read by a real member of the team. We aim to respond to reader queries within two to three business days. More complex research requests — such as verifying licence status or checking a casino's terms — may take a little longer, and we'd rather give you an accurate answer than a fast one.

We do not share your contact details with third parties, including the casinos we review. Our editorial team and any commercial partnerships are kept separate, and a message from you will not result in unsolicited contact from an operator.

A Note on Our Independence

Online Casino List earns revenue through affiliate relationships — when you follow a link to a casino and create an account, we may receive a commission. That arrangement does not influence the editorial ratings or the order in which sites appear in our research. Operators cannot purchase a higher score, and we will always note where a site falls short, including those we recommend. You can read more about who we are and how we work on our about us page.

About the Casinos We Cover

All the casinos reviewed and listed on Online Casino List are researched for US players. Before any site appears on this platform, we check that it operates under appropriate licensing for the markets it serves, uses HTTPS encryption to protect personal and financial data, and offers certified random number generators (RNGs) for its games. Return to player (RTP) figures, where published, are long-term statistical averages — they do not predict what any individual session will look like.

Players must meet the minimum legal gambling age in their state — typically 21 for online casino play — and must be physically located within a state where online casino gambling is permitted. Availability varies significantly across the US, and it is your responsibility to confirm that the site you choose is accessible in your jurisdiction.

Responsible Gambling — Who to Contact for Support

We encourage every reader to approach online gambling as entertainment, not as a source of income. Before you play, consider setting deposit limits, session time limits and loss limits using the tools available on whichever platform you use. If gambling stops being enjoyable or begins affecting your finances, relationships or wellbeing, support is available:

• National Problem Gambling Helpline: 1-800-522-4700 (call or text, 24/7)
• National Council on Problem Gambling (NCPG): ncpgambling.org
• Gamblers Anonymous: gamblersanonymous.org
• State-level self-exclusion programmes — available through your state's gaming control board or casino operator

Our responsible gambling page has fuller guidance on setting limits, recognising problem gambling and accessing self-exclusion tools across licensed US platforms.

Terms, Privacy and Site Policies

For full details of how Online Casino List operates, including data handling, disclaimer language and the terms under which this comparison service is provided, please read our terms and conditions. If something in those documents prompts a question, feel free to contact us directly and we will clarify as best we can.

Before You Write — Quick Answers

These are the questions we receive most often. If yours is below, you may not need to wait for a reply:

• Is a bonus still active? — Bonus offers are supplied by the casinos themselves and can change at short notice. Always check the current terms directly on the casino's site before claiming anything.
• Why is a casino ranked the way it is? — Rankings reflect our editorial assessment based on licensing, game range, bonus value, payment options and player experience. Commission does not influence position.
• Can I request a casino be added or removed? — Yes. Send us the site name and your reason. We review all requests, though inclusion or removal is always an editorial decision.
• I'm having trouble withdrawing from a casino — can you help? — We can offer general guidance, but we are not able to intervene with operators on your behalf. For withdrawal disputes, contact the casino's customer support directly, and if unresolved, escalate to the relevant licensing authority.

We appreciate you taking the time to read our work. Honest, independent comparisons only exist if readers push back when something is wrong — so your messages genuinely matter to how this site develops.